How to Adapt to new Restaurant Online Ordering Customer Behaviors and Expectations due to COVID-19

With COVID-19 still wreaking havoc in almost every corner of the country, there is more uncertainty than ever before. One thing that is certain, people need to eat, people need to stay home more than ever, so people need to order delivery online more than ever. If you can adapt to offer online ordering where they are now spending more than 90% of their time in Facebook and Instagram, along with a commission-free delivery service to adapt even further and save costs, it can be a true game changer for your restaurants.

Image for post
Image for post

Pretty simple stuff, and the sooner you accept that as a restaurant owner, the sooner you can place your restaurants in the best position possible to grow sales and profitability despite the virus outbreak, and long after it is gone.

On every level, the way customers dine and order online has adapted and evolved, from how customers discover restaurants, how they decide to place their orders, and what they expect to experience when ordering online.

This makes it absolutely imperative that you listen and notice what is important to your customers, and where they are.

Several forward thinking companies in the restaurant industry such as Say2eat, have taken the liberty of implementing this strategy for restaurants, with multiple direct online ordering channels and a commission-free delivery service to bring down per order cost.

Say2eat provides a true blueprint for success for restaurants, both during the outbreak and well into the foreseeable future. This is accomplished by providing several ordering options for guests, as direct sales channels that promote the restaurant, and deliver top of the industry online ordering experiences for guests to simply place an order for delivery/pickup.

If a delivery order is placed, Say2eat provides a driver with 0% commission to save hundreds or even thousands for the restaurant every month. The combination of offering ordering where your customers spend 90% of their time such as Facebook and Instagram, along with a commission-free delivery service, is a match made in heaven for restaurants. This makes customers happy and helps you keep your margins as a restaurant owner.

Image for post
Image for post

Let’s talk about affordable, commission-free delivery for restaurant businesses, and easy, fast, convenient ordering for your customers without all the nonsense. Book a time to speak with Say2eat today!:

To learn more, book a demo, or get started, visit or call 470-Say2eat!

Written by

Say2eat makes ordering food as easy as texting a friend or asking Alexa to play a song.

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store